Trillist collects information about you when you provide information to us through this Site. This may include, but is not limited to, those forms requesting information about us or any of our communities, or requests for someone from our team to contact you. Information you may provide through this Site may include your name, email address, phone number, home address, contact preferences, credit history and other financial information.
We also provide residents within our communities with access to a variety of services, resources and functions to help facilitate and enhance their lives. You may access some of these services, resources and functions through this Site, including, from time to time: (1) building and management announcements, (2) package delivery notifications and in-home package and dry-cleaning delivery, (3) service request tracking, (4) payment features that allow our residents to view and pay for open charges via automatic bank withdrawal, (5) building amenity and resource information, (6) concierge services and our amenity services, (7) information on technology options in the building, (8) offers from our partners, (9) online profile management, (10) a feedback area, (11) building contact information and forms, (12) postings of resident documents, and (13) signature resident services through our The Art of Living® program (collectively, the “Services”).
We may, from time to time, contract with third parties to manage all, or any portion of, the Services. We may share personal information collected through this Site with such third parties in order to facilitate the provision of Services you request, but such information sharing will be limited to that which is reasonable to assist in providing you with the Services you have requested.
If you choose to pay your rent or other expenses via this Site, you will be required to provide us with your credit card and billing information as part of the transaction or means to consummate auto-draft withdrawals from your bank accounts.
We use physical, technical and administrative safeguards to protect the information you provide to us. However, while we use commercially reasonable steps to protect the personal information you provide to us from unauthorized access, use or disclosure, you accept that no data security safeguards are invulnerable to access by unauthorized persons
In order to opt-out of future emails on a given topic, you should click on the UNSUBSCRIBE link that is available at the bottom of each email message. This will halt future communications for that specific function. We will process your opt-out request promptly, but it may take up to three weeks for the request to be processed through our systems and you may receive communications from us during that period. To re-subscribe, you may return to the relevant Site and resubmit the request form.
We may use your Internet Protocol (IP) address to help diagnose problems with our server, as well as to administer this Site. Your IP address may be used to help identify you and to gather broad demographic information. We may use your IP address to help protect ourselves and our partners from fraud. For system administration purposes, we also log IP server addresses and catalogue traffic patterns through this Site. However, we do not link this information to users’ personal information.
This Site may contain links to Websites that are operated or owned by third parties. Please note that when you click on one of these links, you are navigating to another site. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours. We are not responsible or liable for the privacy practices or the content of these third-party sites, and you use them at your own risk.
This Site is directed toward and designed for use by persons aged 18 or older or the age of majority in the jurisdiction in which you reside. We will not approve applications of, or establish or maintain accounts or memberships for, any individual that we know to be under the age of 18. We do not solicit or knowingly collect personally identifiable information from individuals under the age of 18. If we nevertheless discover that we have received personally identifiable information from an individual who indicates that he or she is, or that we otherwise have reason to believe is, under the age of 18, we will delete such information from our systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from our files by contacting us at the web address set forth below.